Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
COMPANY POLICY TERMS AND CONDITIONS
Obadiah's uses UPS, FedEx, DHL and US Mail. Different products ship via different carriers. Chimney pipe orders may have to ship truck and therefor may incur additional fees. Check product description for shipping time. Not all orders ship the same day.
Free shipping applies to orders $100 and over. Chimney pipe orders are not eligible for free shipping. We use UPS or FedEx ground for free shipping orders. Delivery time is usually about 7 business days. We do not offer free shipping to Canada, Alaska or Hawaii.
A cancellation fee of 3% will retained on any order canceled after a credit card has been processed. An order cannot be cancelled once it has been shipped. (See return policy) Due to long lead times on many stoves, we cannot guarantee delivery on any certain date. Delivery dates are subject to change on some products due to shortages of materials. Any deposit collected on an order will be retained if cancelled.
Obadiah's offers a 30 day return policy on most items (electronics and parts that were installed are excluded). We will make every attempt to make sure that your purchase is well suited for your situation if you contact us for product information or for advice. if, however, you decide that you want to return the merchandise, you must first contact Obadiah's for a returned goods authorization number. The returned merchandise will be subject to our inspection. All merchandise must be shipped freight prepaid at the expense of the customer or it will not be accepted. It must be returned undamaged, unused and in the original packaging. If the returned merchandise meets all the qualifications, a credit will be issued for the amount of the purchase which can be applied to another purchase from Obadiah's.
There is a 20% restocking fee on all returned merchandise. Returns must be authorized in advance by Obadiah's and the customer must ship the goods prepaid at their expense, according to the above return policy. In some cases, no restocking fee will be charged.
If you receive a defective product please contact us within 5 business days of receiving the product. We will provide return instructions.
Most electronic parts come with a 30 day warranty. Mechanical parts such as blowers and augers have a 1 year warranty. Due to the sensitive nature of ignitors they do not carry any warranty. If a warranty issue should arise please contact us for instructions.
All installation and operation must follow Federal, Provincial, State and local codes. Installation should be done by qualified personnel and conform to national and local building, electrical and heating codes. Neither the Manufacturer nor the Seller are Liable for damages to personnel or property for misuse, improper installation of equipment or for knowing local installation codes. The purchaser of the products on this invoice, or the homeowner assumes all responsibility for this.
Obadiah's will post backorder information on our website as it becomes available from our suppliers. If a product becomes backordered before a customer's order can be filled, the customer will be notified by e-mail or telephone as to the status and given the option to wait for order fulfillment, or to cancel their order with a full refund.
There will be customs fees (broker fees) on top of the UPS or Fedex shipping fees. Customs can be almost 50% of your order total. You will be responsible for all fees before the product is delivered.
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Use of Site
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