Sometime prior to Christmas I was fortunate enough to find you people on the internet while looking for a mother board for my Whitfield pellet stove. The part you had listed was half the cost of the same part here in Canada and less than any reconditioned one I could find on the web and it could be had without first shipping my broken one to a refurbishing place so they could offer the discount price on a repaired one. The people I dealt with at Obadiah’s were very courteous and helpful but I expect that when dealing with professional companies. Here is where things go from very good service to exceptional service. The part I got was brand new and had worked perfectly for about three weeks when it failed. It is an enclosed circuit board and obviously had a flaw, which of course happens rarely but happens none the less. I called the parts department at Obadiah’s to see what my options were and without hesitation, understanding my need for the pellet stove as a secondary heat source, a replacement board was shipped immediately to me. I was not expected to prove to anyone prior to shipping that the one I had was faulty by shipping it and having it arrive for testing,, instead my need for my pellet stove seemed to be the most important thing to us both. I have rarely encountered a company where my needs are respected in this way and I want you to know how truly appreciative I am for your way of doing business. I wish I had something else I could buy from you right now but rest assured, when I do and I will, I won’t search the web anymore...I’ll just call you guys. You have my complete loyalty as a customer and I have three friends with a combination of five of these old workhorses heating their homes who have your email address and phone number for when they need you.
PS. Post this wherever you like as a testimonial with my name attached. You deserve the praise and I’m happy to give it.
Dan McGivern Commercial Account Executive DLK Insurance Brokers Ltd. 35 King Street W, Brockville, Ontario www.dlkinsurance.com
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